Free Shipping, Free Returns On All U.S. Orders.

Free Shipping, Free Returns On All U.S. Orders.

Customer Care


Order Information

  1. How To Order
    1. Use the shop links in the menu to help you find what you are looking for.
    2. Once you have found the item you wish to purchase, select your size and click on the “ADD TO BAG” button.
    3. Review the items in your shopping bag by clicking the “BAG” link at the top of the page. You can use the “remove” link to delete items from your shopping bag.
    4. Click on “PLACE ORDER” to complete your order.
  2. Order Tracking
    Once your order has been shipped, you will receive a shipment notification e-mail containing the tracking information.

    You can also visit the Order Status page or logging in to the my account section and viewing the order history page.
  3. Taxes
    Local sales tax will be charged on orders shipped to California and New York. FRAME does not collect sales or use tax in any other states at this time, however, your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by FRAME and pay use tax on those purchases unless exempt under local state law.
  4. International Orders
    Currently, we ship within the United States and select international countries. For a full list of countries, please select the country from the top of the homepage. To stay abreast of any updates, we encourage you to subscribe to our email newsletter.
  5. Your Account
    Register for an account and enjoy the following benefits:
    • Track your orders and review past purchases
    • Create a return for your order directly from your account
    • Save your address and payment details for quicker check out
    • Build a customized wish list and share with friends and family
    • Manage your account details, address book and email preferences
  6. Forgot Your Password?
    Go to our Forgot Your Password page to receive instructions on how to reset your password.